All sales are final — with one exception. You may request a full refund within 72 hours of purchase, provided implementation and configuration work has not yet begun. After that window, or once work has begun, purchases are non-refundable.
01 72-hour refund window
If you change your mind, you may request a full refund of your package fee within 72 hours of purchase, so long as implementation or configuration work has not yet started. If both conditions are met, we will refund your payment in full to the original payment method.
To request a refund within this window, contact us at hello@auburn-ridge-tech.com or (307) 284-2092 and reference your purchase. Refunds are processed promptly once eligibility is confirmed.
02 After the window / once work begins
Once 72 hours have passed, or once implementation, configuration, or onboarding work has begun — whichever comes first — all sales are final and non-refundable. This reflects the software, setup labor, and resources committed to your project from the moment work starts.
- Kickoff or scoping calls, account provisioning, or configuration all constitute the start of implementation.
- Package fees are one-time and are not prorated after work begins.
- Completed or partially delivered components are not eligible for refund.
03 We make it right
A non-refund policy is not a no-support policy. If a component we delivered does not work as described, we will repair or re-deliver it so it functions as intended, at no additional cost, during your support window.
This "make it right" commitment covers correcting defects and delivering what was scoped — it is a service commitment, not a money-back guarantee and not a performance, revenue, or results guarantee.
04 How to reach us
For any refund request, support issue, or question about this policy:
- Email: hello@auburn-ridge-tech.com
- Phone: (307) 284-2092
- Mail: 20606 Auburn Pine Ct, Humble, TX 77346
This policy is part of and should be read alongside our Terms of Service.